Support Ops

s.bump.energy

Unread Gmail is intake only. The dashboard reads from stored cases, messages, actions, and replies in the database.

Replay Lab
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Cases
stored
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Needs Review
queue
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Replies Sent
outbound
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Refunds
done
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Order Cancels
done
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Subscription Changes
done
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Processed Cases

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ID Received Customer Subject Request Status Reply Manual Actions
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Case Detail

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Fetching case details.

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Summary

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Conversation

Stored thread messages from customer and agent.

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Processed Emails

Outbound and inbound email records stored in the database.

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Manual Reply

Send a follow-up without leaving the case.

Action Trace

Planner output, policy decision, provider calls, and operator actions.

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